Shipping & Delivery — Fast, Discreet, and Fully Tracked

Orders are typically processed within 24 hours on business days (Monday–Friday). Weekend or holiday orders are processed the next business day.

At checkout, select Standard or Expedited shipping. Transit time starts after dispatch when you receive your tracking number, not at order placement.

Shipping time begins once your package leaves our facility. You will receive an email with a tracking number to monitor delivery progress in real time.

Please verify your address carefully before checkout. To update your address:

• Contact us immediately after ordering — changes are only possible before dispatch.
• After dispatch, reach out directly to the courier with your tracking number to request a hold or alternate pickup (subject to carrier and regional policies).

Yes, all orders arrive in plain, unbranded packaging with no product labels. Each shipment includes a tracking number.

Signature requirements depend on the carrier and destination. If you prefer no-signature delivery, please note this in your order (availability varies by region and carrier).

Yes, most carriers deliver to P.O. Boxes (via Canada Post). For apartments or condos, include your buzzer or unit number.

• Check your tracking updates — delays often relate to weather or volume and usually resolve within 1–2 days.
• If delays exceed expectations, contact the courier with your tracking number or reach out to our support team.

• The courier will typically attempt re-delivery or leave a notice for pickup at a nearby location.
• Use your tracking number to arrange re-delivery or find pickup details and hours.

• Check around entrances, mailrooms, concierge desks, and with neighbors.
• Confirm the shipping address on your order confirmation.
• Contact the carrier to open a trace. If lost, we will reship according to our policy.

BC: 1–2 business days — near main hubs.
AB: 2–3 business days — efficient ground routes.
SK / MB: 2–4 business days.
ON: 3–4 business days.
QC: 3–5 business days.
Maritimes (NS/NB/PE): 4–6 business days.
NL: 4–7 business days.
North (YT/NT/NU): 5–10 business days.

• Weather: Storms and extreme temperatures may cause delays.
• Carrier workload: Holidays and promotions increase shipping volume.
• Location: Rural or remote addresses may require more time.

• Look for your tracking email soon after dispatch.
• Use tracking for real-time location and estimated delivery updates.

We primarily use expedited services that can reduce delivery times by around 2 days compared to standard mail.

Have your tracking number? Click here to track your shipment.

For any shipping questions or order assistance, contact our support team — we’re ready to assist.